Policies

The rules that keep Vaultly TCG safe and fair for buyers, sellers and streamers. All documents are drafts pending legal review.

• Terms of ServiceThe agreement between you and Vaultly TCG when you use the marketplace, auctions and live shows.
• Privacy PolicyWhat personal data we collect, why, who we share it with and the rights you have.
• Cookie PolicyThe cookies and similar storage we use, and how to control them.
• Seller AgreementTerms for approved sellers, including commission tiers, payouts, shipping and standards.
• Buyer ProtectionGet the item you ordered, as described, or your money back.
• Returns & RefundsHow returns, cancellations and refunds work for buyers and sellers.
• Counterfeit PolicyZero tolerance for fakes, proxies sold as genuine, altered cards and tampered slabs.
• Livestream RulesRules for sellers who stream and for everyone who joins live shows.
• Prohibited ItemsWhat can't be sold on Vaultly TCG.
• Community GuidelinesHow we expect members to treat each other in messages, reviews, chat and live shows.
• Dispute ProcedureStep-by-step process and timelines for resolving problems with an order.